Refund and Returns Policy

Return & Exchange Policy for Rajas – A Unified Traditional Wardrobe

At Rajas, we are committed to providing you with the finest traditional attire. While we do not accept returns, we do offer a flexible exchange policy to ensure your satisfaction.

Eligibility for Exchange

  • Exchange Window: You can request an exchange within 7 days of receiving your order. Beyond this period, we regret that exchanges cannot be processed.
  • Condition: Items must be unused, unwashed, and in the same condition as when you received them. They should be in their original packaging with all tags intact.

Valid Reasons for Exchange

  • Defects or Damage: If the product is defective or damaged.
  • Incorrect Size: If you received the wrong size.

Important Notes

  • Single Exchange: Only one exchange per order is permitted.
  • Exchange Value: Exchanges can only be made for products of equal or lesser value.

Exchange Procedure

  1. Request an Exchange:
    • Visit our website and navigate to the “Exchanges” section. Fill out the required information to initiate an exchange request.
  2. Confirmation:
    • Our support team will review and confirm your request. You will receive an email confirmation once your exchange is approved.
  3. Reverse Pickup:
    • We will arrange a reverse pickup for the item. Ensure that the product is securely packed to prevent any damage during transit.
  4. Quality Check:
    • Upon receiving the returned item, our team will perform a quality check. If the item meets our criteria, we will process your exchange.
  5. Delivery of Exchanged Product:
    • The new product will be shipped to you within 5-10 days of the quality check confirmation.

Additional Information

  • Customer Support: For any queries or assistance, please contact our support team at support@houseofrajas.in or call us at +91-9236244353.
  • Packaging: Ensure that you retain the original packaging and tags, as exchanges cannot be processed without them.
  • Shipping Costs: In case of a defect or error on our part, we will cover the shipping costs. For size exchanges, customers may be responsible for return shipping.

We appreciate your understanding and cooperation. Thank you for shopping with Rajas – A Unified Traditional Wardrobe.

Feel free to reach out to us for any further assistance or information.